Kaustubh Chavan

Kaustubh Chavan

Operations Manager with experience in Telecom and IT
Work experience
  • Manager - OperationsMatrix Cellular Services Ltd.
    2009 - Current.

    Provided induction to new joiners and enhance business
    development while training them in Sales / Non-sales team on
    regular basis; working closely with the existing sales channel to
    ensure target achievements
    • Proficient in developing business for the organization, identify
    business opportunities & generating business plans , including
    inventory control, logistics, customer agreement form (CAF) /
    document compliance, pricing strategies, vendor negotiations,
    budget constraints, issue resolution, customer relations, and
    industry competition
    • Responsible for Pan-India Inventory Management, CAF
    Management and Compliance, Reverse Logistics and Operations
    Management using Matrix Billing Engine (MBE)
    • Interacted with global offices (Singapore, Thailand, United
    Kingdom and Bangladesh) and Business partners for
    understanding their requirements and commitment for service
    deliveries
    • Monitoring data management to keep accurate product,
    contract, pricing and invoicing information
    • Responsible for effective implementation of CAF / document
    compliance and credit policy
    • Monitor the Pan-India Non Functional issues reported with
    respect to inventory and take corrective action
    • Identify / Bridge process gaps and ensure effective
    implementation of new processes
    • Suggest system improvisations and automation to IT team that
    could minimize the manual tasks and ease the day to day
    operational activities to derive maximum output

Education
  • MBA Marketing and Systems ManagementSikkim Manipal University
    2007 - 2009
  • B.Sc. ComputersMumbai University
    1999 - 2002
Honors & awards
  • Due to exemplary performance, was promoted from the position of Assistant Manager to Deputy Manager in a year from
    joining Matrix Cellular International Services Ltd.
    • Appreciation from CEO and Senior Management during the H2-2010 performance update at Matrix Cellular International
    Services Ltd.
    • Awarded Pat on the back – Star performer award in June 2008 for Operational Excellence while working with Patni Computer
    Systems Ltd.
    • Appreciation letter from customer for excellent customer service rendered at BPL Mobile

Skills
  • Operations Management
    50%
  • Customer Lifecycle Management
    50%