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Manager - OperationsMatrix Cellular Services Ltd.2009 - Current.
Provided induction to new joiners and enhance business
development while training them in Sales / Non-sales team on
regular basis; working closely with the existing sales channel to
ensure target achievements
• Proficient in developing business for the organization, identify
business opportunities & generating business plans , including
inventory control, logistics, customer agreement form (CAF) /
document compliance, pricing strategies, vendor negotiations,
budget constraints, issue resolution, customer relations, and
industry competition
• Responsible for Pan-India Inventory Management, CAF
Management and Compliance, Reverse Logistics and Operations
Management using Matrix Billing Engine (MBE)
• Interacted with global offices (Singapore, Thailand, United
Kingdom and Bangladesh) and Business partners for
understanding their requirements and commitment for service
deliveries
• Monitoring data management to keep accurate product,
contract, pricing and invoicing information
• Responsible for effective implementation of CAF / document
compliance and credit policy
• Monitor the Pan-India Non Functional issues reported with
respect to inventory and take corrective action
• Identify / Bridge process gaps and ensure effective
implementation of new processes
• Suggest system improvisations and automation to IT team that
could minimize the manual tasks and ease the day to day
operational activities to derive maximum output
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MBA Marketing and Systems ManagementSikkim Manipal University2007 - 2009
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B.Sc. ComputersMumbai University1999 - 2002
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Due to exemplary performance, was promoted from the position of Assistant Manager to Deputy Manager in a year from
joining Matrix Cellular International Services Ltd.
• Appreciation from CEO and Senior Management during the H2-2010 performance update at Matrix Cellular International
Services Ltd.
• Awarded Pat on the back – Star performer award in June 2008 for Operational Excellence while working with Patni Computer
Systems Ltd.
• Appreciation letter from customer for excellent customer service rendered at BPL Mobile
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Operations Management50%
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Customer Lifecycle Management50%